What Hal Niedzviecki said
Last week, Hal Niedzviecki, editor of Write magazine (a Writer’s Union publication) resigned his position over an opinion article he...
A Rare Note of Optimism on Data Privacy
It’s been said that data is the oil of the 21st century. I’m sure by now we all know our data, not just what we get up to online but also...
The Tendency to Replace One Leader with a Polar Opposite
The Financial Times: "America tends to choose presidents whose personalities are the opposite of their predecessors. Mr Obama, the...
Why Print Needs to Crash and Burn
Following on my recent and rather depressing post on the impossibility of transitioning a media company from print to digital, I want to...
The Myth of the Print Transition to Digital
Some of you have probably read Anne Marie Owen's letter to her newsroom at the National Post about the efforts of the paper to transform...
A Little More on Customer Service
This is insider baseball but the following is a note from TD analysts on the customer service news I posted about earlier: "Rogers'...
Light at the End of the Customer Service Tunnel
This is my blog, not a Rogers blog, but I work for Rogers and I think about the company and its industry a lot. One of the things I often...
Who's Your Cable Guy if Cable Dies?
There is a sense out there in the policy world that Netflix represents some kind of mortal threat to the cable industry. I thought so,...
A Fifth of the Newsroom Going, and Now This
So this is the memo the great Anne Marie Owens sent to staff at the National Post last week. Today, Postmedia execs paid themselves $2.3...
Entering a Street Fight Armed with a Newspaper
An interesting puzzle for my friends in journalism. In the process of delivering the Donner Lecture in Toronto this week, the historian...
